Jobs - Job Details - ICT Service Desk Officer - Penrith City Council
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  • Jobs - Job Details - ICT Service Desk Officer

  • ICT Service Desk Officer

    Apply now Job no: 492343
    Work type: Permanent Full Time
    Location: Penrith
    Categories: Information & Communication Technology
    Salary: $55,112 - $63,185 pa

    About the organisation

    Are you looking for an exciting career in a place of limitless opportunity? The city of Penrith sits at the foot of the Blue Mountains, alongside the Nepean River, and is home to approximately 198,000 people. We employ approximately 1200 permanent, temporary and casual employees across a diverse range of fields and are committed to attracting and retaining the best people. We offer a diverse range of career paths with a strong commitment to training, education assistance, paid parental leave and flexible working arrangements.

    About the team

    Information and Communication Technology is responsible for the provision of ICT services across the organisation through business solutions, infrastructure/systems integration, spatial information systems, project management, internal ICT customer service and strategy delivery.

    Our team of ICT Professionals are passionate about working with new technologies and being on the leading edge of delivering change through quality ICT services. As part of our team you will inspire, advocate and champion the effective use of innovative technologies across the organisation.

    About the role

    To provide technical support through ICT Service Desk to users of the Councils ICT environment, including business applications, systems software, desktop computers, peripherals, mobile devices and the communications network.

    Essential Criteria

    • A tertiary qualification in Information Technology or relevant field
    • Demonstrated experience in an ICT Service Desk environment
    • Demonstrated experience in Microsoft WINTEL environment
    • Ability to provide technical support in Microsoft Active Directory, Exchange, Office365, SCCM and Skype for Business
    • Demonstrated ability to support Microsoft Office products
    • Demonstrated analytical and problem solving skills to ensure the delivery of quality information technology support
    • Demonstrated sound organisational and time management skills with the ability to prioritise and meet agreed deadlines
    • Demonstrated commitment to Work Health and Safety, Equal Employment Opportunity and Cultural Diversity principles
    • A current Class C Driver Licence

    Desirable Criteria

    • Knowledge of Technology One products – Financials, Property & Rating, ECM, Performance Planning and Asset Management
    • Ability to troubleshoot network related issues
    • Knowledge of ITIL framework and working with ServiceNow

    To submit your application, please apply online using the link below. Intending applicants are required to submit a cover letter and resume before 5pm on the closing date. In addition, applicants are required to provide comprehensive responses to the selection criteria. Applicants who do not meet the essential criteria will not be considered.

    For further information about the position please contact Krishna Bagla on 4732 7404

    Commencing Salary: $55,112 to $63,185 per annum, plus 9.5% superannuation

    To view the position description and submit your application before 5pm on the closing date, please visit

    Council practices EEO and WHS principles.

    Position description

    Advertised: AUS Eastern Daylight Time
    Applications close: AUS Eastern Daylight Time

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Community input is important

We encourage you to have your say about community plans, policies and issues that will shape our City's future...

Panthers Planning Proposal

South Penrith / Jamisontown - Public Open Space Reinvestment Project

Sport, Recreation, Play and Open Space Strategy

Community input is important

St Marys Office & Library has reopened

Council’s Customer Service counter has resumed their normal operating hours, and the Library has reopened with reduced services. There is now a small collection of books available to borrow, as well as some audio books and DVDs. There is also Wi-Fi, internet access, computers for the public to use, and photocopying. Printing is also now available.

Repairs will continue and Council hopes to restore the Library to full services as soon as possible.

To find out more about Library opening hours and services, please visit For more information about Council Services, please call 4732 7777.

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Penrith City Council (02) 4732 7777 (02) 4732 7958 601 High St Penrith NSW 2750 Australia