Jobs - Job Details - ICT Applications Support Administrator – Dynamics 365 and SharePoint - Penrith City Council
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  • Jobs - Job Details - ICT Applications Support Administrator – Dynamics 365 and SharePoint

  • ICT Applications Support Administrator – Dynamics 365 and SharePoint

    Apply now Job no: 492582
    Work type: Permanent Full Time
    Location: Penrith
    Categories: Information & Communication Technology
    Salary: 86,148.40

    Penrith is entering the next exciting phase of our development as a Regional City. To ensure we maximize the opportunities presented by major new infrastructure projects, new urban development, the Penrith Progression and our status as a Fit for the Future Council, we are looking for candidates ready to build on the investment we have already made into building our capacity and help establish Penrith as the centre of the New West.

    We are seeking a passionate and highly motivated ICT professional to join our dedicated ICT Systems team.

    As ICT Applications Support Analyst you will be responsible for the management, support and maintenance of Council’s Microsoft Dynamics 365 and Sharepoint 365 application suite.

    The ICT Applications Support Administrator – D365 and SharePoint, is required to take ownership of the customer support lifecycle by delivering an experience that our customers remember through:

    • Strong customer service and problem solving capability.
    • Business partner engagement.
    • Identification and recommendation for continuous improvement and enhancements.

    We can offer you career opportunities which are only available in major organisations such as ours, including a strong commitment to training, an Education Assistance Policy that provides financial and practical support to your further studies, a friendly team based environment and flexible working arrangements.

    Essential Criteria:

    • A tertiary qualification in Information Technology computer science, business or a relevant field.
    • Demonstrated experience as a functional consultant and the ability to configure, support and administer Council’s Microsoft Dynamics and SharePoint systems.
    • Extensive experience in customer management and customer engagement.
    • Demonstrated analytical and problem-solving skills and experience in designing efficient Dynamics365 and SharePoint solutions.
    • Strong interpersonal and communication skills, including the ability to work effectively with all organisational levels
    • Demonstrated organisational and time management skills, with the ability to prioritise and meet agreed deadlines.
    • Demonstrated commitment to Work Health and Safety and Equal Employment Opportunity.

    Desirable Criteria:

    • Microsoft Certified for Dynamics CRM and SharePoint.
    • Understanding of Microsoft stack eg Office 365, Power Apps, Power BI and Reporting.
    • Documenting ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents
    • A good understanding of the role and use of IT in Local Government and relevant technology trends
    • Understanding of the ITIL framework or the ability to rapidly acquire a sound understanding of the ITIL framework.

    Commencing Salary:  $86,100 per annum, commensurate with the skills, qualifications and experience of the preferred applicant. Further salary progression is available under Council's Salary Administration System. 

    To view the position description and submit your application, please use the link below. 

    Intending applicants are required to submit a cover letter and resume before 11.55pm on the closing date. In addition, applicants are required to provide comprehensive responses to the selection criteria.

    Applicants who do not meet the essential criteria will not be considered.

    For further information about the position, please contact Aaron Story on 4732 7445.

    Please allow 4 weeks from the closing date for the processing of your application.

    Council practices EEO and WHS principles.

    Position description

    Advertised: AUS Eastern Daylight Time
    Applications close: AUS Eastern Daylight Time

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