About the opportunity
Are you passionate about helping people? If your answer is ‘yes’, then here is an opportunity to join Penrith City Council as one of our casual Customer Experience team members!
Your role will be to assist with inbound customer service calls and enquiries from our Penrith office. A range of shifts will be available between 8:30am and 4:00pm Monday through to Friday with full days and part days available. The position is ideal for students or anyone who has the flexibility to work on short notice.
If you are ready to work in a fast-paced, friendly and supportive team environment, then please submit an application before the closing date. We would love to hear from you!
Essential criteria
- Customer service experience in a contact centre or customer facing role
- Excellent time management skills and ability to multi-task
- People person with well-rounded communication skills
- Tech-savvy and willing to learn
Commencing salary: $43.20 per hour, plus 25% casual loading, plus 12% Superannuation
Visit careers.penrith.city to view the position description and to find out more information about employment with Penrith City Council. For further information about the position, please contact Lyndal Copeland or Alana De Silva, Customer Experience Team Leaders, on (02) 4732 7777.
About us
Customer Experience is the face of Penrith City Council. We are the first point of contact for all customers and residents. We manage enquiries through our front counter, customer contact centre and online channels. Our team prides itself on being vibrant, friendly, helpful, and professional. We offer an efficient and a consistently high standard of service to our valued customers, while also seeking creative solutions to ensure customer satisfaction and engagement.
Why work with us?
At Penrith City Council, we’re passionate about people; in our community and in our workplace. We want you to be able to be your best self and we get that work is just one part of your life, so we’re here to support you in the moments that matter. As the winner of the 2020 Local Government Excellence in People and Culture Award and an Excellence Award in the 2020 Australian HR Awards, you can be confident in joining a workplace that is committed to supporting flexibility and balance, ensuring safety and providing development opportunities for its employees.
How to apply
To submit your application, please apply online using the link below.
In addition to a cover letter and resume, applicants are required to submit comprehensive responses to the selection criteria (listed above) as a part of their initial application. Applicants who do not meet the essential criteria will not be considered.
Completed applications must be received by 11.55pm on the closing date. Please allow 4-6 weeks from the closing date for the processing of your application.
You may be required to undertake background checks, as relevant to the position for which you have applied.
Applicants must have the right to live and work in Australia to apply for this position.
